FAQ

Is it safe to use on my countertop or table?

Yes! The Plateful Warming Mat is engineered with safety in mind. Its unique design maintains a safe 15mm distance between the heating element and your surface, significantly reducing heat transfer.
How quickly does the mat heat up?

Feel warmth in just 5 seconds, reaching 70 degrees in about 5 minutes and full temperature in approximately 10 minutes.
Can I use different dishware with the mat?

Absolutely! Compatible with ceramic, glass, pickup boxes, and even plastic containers (using appropriate temperature settings).
How do I store the mat when not in use?

Easy storage - simply roll up the mat, secure it with the included strap, and store it in the provided bag until next time.
What plug types are available?

You can choose between US, EU, UK, and AU plug options to suit your needs.
Is there a money-back guarantee?

Yes! Every order is backed by our 90-day money-back guarantee. If you’re not completely satisfied, return it within 90 days for a full refund - no questions asked.
How hot does the Warming Mat get?

The mat offers 8 temperature settings ranging from 104°F/40°C to 230°F/110°C, ideal for various dishes and serving needs.
How do I clean the Warming Mat?

Thanks to the nano-coating, cleaning is effortless. Simply unplug the mat, let it cool, and wipe with a damp cloth. The water and oil-resistant surface ensures easy maintenance.
How long can I keep the warming mat on?

You can set the timer from 1 to 72 hours. We recommend using the auto shut-off function for added safety when not monitoring.
Can I switch between °F and °C?

Yes, the Plateful Warming Mat conveniently allows you to switch between °F and °C.
Does it have a child safety lock?

Yes, the warming mat includes a built-in child lock feature to prevent accidental changes or activation during use. Great for families with curious little hands.